ANZ Service Logistics

HELPING YOU KEEP YOUR SERVICE PROMISE,
ANYWHERE, ANYTIME.

Talk to a Service Logistics Expert

What is DHL Service Logistics?

DHL’s Service Logistics and aftermarket solution encompasses all supply chain activities performed to replace, maintain, reuse, or recycle a product during its lifetime.

Keeping critical equipment functioning is essential for the continued success of your business. DHL Service Logistics ensures that the right product is delivered to the right place at the right time, so that you can keep your service promise and never let your customers down.

DHL’s comprehensive range of supply chain solutions helps you maintain efficiency and visibility whilst improving customer satisfaction. Our global networks (including Australia and New Zealand) are unrivalled, with more than 1,100 inventory stocking locations, 40 distribution centers and one global repair platform providing worldwide coverage via multi-tiered warehousing. With DHL Service Logistics, you can keep your service promise anywhere, anytime.

Our Four Pillars of Excellence

Network

Network

DHL Service Logistics operates as a powerful connected network, serving our customers with a 24 x 7 x 365 seamless experience in more than 140 countries worldwide. In Australia and New Zealand, we provide full national coverage and can deliver within 2-6 hours for most metro postcodes (based on stocking location).

Visibility & Control

Visibility & Control

The need to minimize disruption, forecast demand and better manage operations can be very challenging. Our tools give you near real-time view of inventory positions, warehouse and transport order and delivery statuses.

 Simplification

Simplification

We are easy to do business with! Standardization is delivered by consistent business processes, based on our operational standards across customers and regions. We provide you with robust and reliable data so that you can improve your business operations.

 Innovation

Innovation

We are at the leading edge of innovating the Service Logistics supply chain, bringing new ways of working and utilizing the latest technology to enhance the customer experience.

Solutions for Service Logistics

Forward Logistics

  • Solutions to move products from production to final destination
  • Includes order placement, picking, packing, shipping, storage, inventory management and transportation

Reverse Logistics

  • Includes tools to retrieve a used or defective product from a customer and undertake a process of retrieve, reuse, refurbish, recycle and resell

Technical Services

  • Aims to restore the functionality of high value products
  • We can also provide parts harvesting from returned products and tear down bigger units into spares

First Line Screening

  • Includes the pickup and processing of returned items to determine the suitable next action, e.g. light repair, disposal, etc

Service Logistics LLP

  • Serves as a top-tier supply chain strategist for the services industries
  • As the single point of contact for both customers and 3PL providers, we manage and optimize entire supply chains

Management Services

  • Comprises our customer service teams pivotal in the coordination of day-to-day operations

Smart Field Solutions

  • Supports field engineers so they can order parts and have them quickly delivered
  • Also encompasses spares lockers and remote inventory management

Inventory / Parts Financial Management

  • Covers the distribution, storage, disposal and inventory management of replacement items across your warehouses
  • Also uses specialized partner companies for all activities around inventory and stock
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Your Aftermarket Logistics Needs. Our Solutions.

Resilience and Flexibility

  • Through agility, visibility and risk management, we ensure your supply chain remains resilient, and your operations continue, no matter what you face
  • Our standards-based approach delivers a proven capability to increase resilience, manage disruption and restore capability
  • We proactively monitor your operations via our extensive Command Centre.

Cost and Value

  • We help drive down costs through efficient & optimized operations, e.g. reducing distance to fulfil orders
  • Data & analytics provide insights into the cost of services and sourcing from the most efficient suppliers
  • Robust inventory & asset management to eliminate waste.

Visibility

  • Data accuracy & integrity avoids errors, delays & miscommunication
  • Insights from data, AI and remote collaboration tools are combined with our expertise to provide context & insights to help with decision making
  • MySupplyChain provides full visibility from order creation to delivery.

Compliance

  • Trade compliance and proof of compliance during shipment and storage
  • Visibility of suppliers through all tiers enables you to monitor and track performance
  • Customers gain access to DHL’s global compliance and regulatory expertise.

Meeting End-User Expectations

  • 1,100 inventory stocking locations spread across 40 global & regional distribution centres
  • Dedicated teams of 5000+ specialists work together to reduce risk and downtime
  • Benefit from the backing of the wider DHL Group.

Podcast

Let's Talk Service Logistics

In this episode, we dive deep into the unique landscape of service logistics, exploring the key differences and special requirements between Australia and New Zealand.

Listen to the Podcast

Case Study

Reduced Inventory Complexity and Increased Visibility for a Medical Device Company

When our customer, a global leader in medical technology and services across 160 countries needed to optimize its operations, it turned to DHL for help.

Customer Challenge

  • Excess stock levels, in the field and at hospitals, tying up working capital
  • Sales teams were busy with inventory management, rather than sales activity
  • Lack of visibility leading to sub-optimal service and product obsolescence.

DHL Solution

  • Establish network of regional Forwarding Stock Locations to support efficient stock management
  • Final mile deliveries enhanced with various transport options
  • Improved visibility via MySupplyChain.

Results

20%

reduction in inventory levels to reduce wastage

15%

savings on time spent by sales team on inventory management

95%

reduction in product obsolescence

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