AU Retail Logistics

Let’s Talk Retail Logistics
Explore your possibilities
with DHL Supply Chain

Logistics Excellence for Retailers in Australia

The retail landscape in Australia is undergoing major changes, driven by innovation, automation and a growing focus on sustainability. Today’s customers expect a highly personalized shopping experience, both in the products they choose and the way they shop.

With DHL Supply Chain’s extensive expertise in retail logistics, you gain full visibility and fast order processing, ensuring your shelves are never empty and customers enjoy a smooth, stress-free delivery every time. Our advanced warehousing, transportation, and fulfillment capabilities ensure you meet shopper expectations for speed, accuracy, and flexibility -especially in today’s omnichannel environment.



We partner with retailers across various categories, including:

  • General merchandise
  • Fashion & Apparel
  • Luxury
  • FMCG
  • Specialty retail and
  • Omnichannel (retail, wholesale, B2B/B2C)

The value we deliver lies in creating agile, cost-effective, and scalable supply chains. By combining global expertise with local know-how, we help retailers thrive and keep shoppers returning.




Video: Discover DHL Supply Chain

Meeting Retailers’ Logistics Needs

Unmatched Flexibility and Scalability

Managing order peaks is one of the key reasons retailers partner with DHL Supply Chain. These peaks often occur during marketing campaigns, seasonal sales, major holidays, or large-scale events such as Black Friday.


• Capability to work 7 days a week/3 shifts in peak season

• Rigorous checks prior to dispatch for quality control

• Flexible staffing options to guarantee adequate personnel when required

• Cross training of employees across multiple customer accounts

• Performance-driven KPIs focused on continuous improvement.

Omnichannel Logistics Capabilities

Whether you are a bricks-and-mortar, omnichannel, or e-commerce only retailer, we get your goods to market fast, sustainably and cost-effectively from our strategically located warehouses. We reduce cycle times, help grow sales, meet peak season requirements, product launches and fluctuating customer demand. Depending on your volumes, we can provide a dedicated solution or one that’s shared with other customers.

Hassle Free Returns

Having a flexible returns policy as well as an easy returns process can make or break a sale. Customers expect their returns to be processed quickly, with a refund or replacement product issued as fast as possible.

DHL Supply Chain simplifies the retail returns process by offering an end-to-end solution that is fast, transparent and easy. Through our advanced reverse logistics processes, we manage everything from collection and inspection to restocking or disposal, ensuring minimal disruption to your operations.

End to End Visibility and Control

MySupplyChain (our web portal) is your single source of truth for warehousing and transport insights. Enjoy near real-time visibility for warehouse inventory, order tracking and operational performance across the entire network. By providing your customers with all the information they need about their order status, we reduce WISMO (where is my order) inquiries and improve shopper experience.

Description

Sustainability

From carbon neutral warehouses powered by renewable energy to our local electrification commitment for final-mile vehicles, our solutions help reduce your overall carbon footprint. More information on our sustainability initiatives and credentials can be found here.

What Do Shoppers Want?

54%

say faster delivery would improve their online shopping experience

3 in 4

won’t buy from an online retailer if they don’t trust the delivery or returns provider

46%

mainly buy from retailers that offer free delivery

(Source: 2025 DHL E-commerce trends report)

Services for Retail Logistics

Transport

Transport

We offer a range of transport services from dedicated fleet solutions to a shared network for the timely delivery of your cartons and pallets across Australia. Fast and reliable, we consistently achieve 99%+ Delivery in Full On Time performance to major Retail Distribution Centres nationally.

Warehousing

Warehousing

Dedicated and shared warehousing solutions to suit your inventory profile and business objectives. Our goal is simple: create a solution that’s scalable, agile and cost-effective. Our skilled teams work alongside best-in-class robotics and automation to adapt quickly to changing demand and keep orders flowing. Our track record of world-class performance and dedication to continuous improvement ensures operational health, safety and quality.

Packaging

Packaging

We provide sustainable and customized packaging solutions designed to fit your products and business needs. Our service offering includes packaging design, materials management, sourcing and procurement, and execution. By combining packaging operations and logistics, you can simplify your supply chain while leveraging DHL’s purchasing power and expertise.

Valued Added Services

Valued Added Services

DHL Supply Chain’s warehousing solutions go beyond storage - we deliver exceptional value-added services that elevate logistics for your brand. These include ticketing, security tags, RFID, assembling, gift packing, engraving, embossing, debossing, branding, gift notes, warranty cards and gift wrapping. Our goal is to become your hub for shopper satisfaction, not just inventory management.

Management Services

Management Services

Through our Lead Logistics Partner service, you can gain a strategic partner who always has your business’ best interests at heart. We provide complete visibility and control over your supply chain, managing all logistics provider contracts, redesigning networks to maximize efficiency, and optimizing warehousing and transportation operations. As your trusted partner, DHL continues to invest in IT infrastructure such as carrier integration and tracking capabilities, while providing you with the know-how and expertise to keep your orders flowing.

E-commerce Fulfilment

E-commerce Fulfilment

Unlock the power of the DHL Fulfilment Network and take your e-commerce business to the next level. Designed for businesses shipping 1,500+ orders per month, our solution delivers accurate and reliable fulfillment across Australia. Enjoy fast, hassle-free integration with all major e-commerce platforms and marketplaces, and benefit from competitive shipping rates through our extensive network of trusted carrier partners.

Video: Home Deliveries with DHL Supply Chain

Contact

DHL Supply Chain can help retailers achieve best-in-class logistics outcomes. Reach out if you:

  • Need at least 500 pallet spaces of storage space or have at least 1500 orders each month
  • Send pallets and cartons daily across Australia
  • Require a reliable and cost-effective enterprise logistics solution

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