DHL LARGE ITEM HOME DELIVERY:
SEVEN WAYS WE’RE PUTTING
CUSTOMERS FIRST
DHL’s Large Item Home Delivery service offers a complete logistics solution for retailers. Whether you need to deliver furniture, kitchens, bathrooms or large DIY items, DHL have a solution for you. Find out more by reading our in-depth article.
DON’T MISS OUT ON YOUR FREE CONSULTATION
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A RECENT RESEARCH PROJECT UNCOVERED…
Damages (50%), time slot availability (24%) and costs (18%) were sighted as the most important factors of a home delivery operation.
Safety measures and contactless deliveries were sighted as the main changes to operations over the last 9 months.
44% of consumer respondents said speed of
delivery was the most important factor, followed by cost at 26%
In the short term, recycling old packaging was deemed the most important aspect with 92.19% followed by recycling of products at 81%. The use of alternative powertrains for the fleet is seen as an interest for the longer term.
AREAS COVERED
Warehousing
With DHL, goods are stored safe and securely within their network of 44 strategic locations. Allowing DHL to deliver them anywhere across the UK.
Delivery
With DHL's Large Item Home Delivery service teams, DHL can deliver goods to the right location designated by their customer customers. Through intelligent communications, customers can pick and choose their delivery dates, times and provide pre-delivery information and driver feedback. All helping to enable a successful first-time delivery.
Unpacking assembly,
installation and returns:
DHL can do more than just deliver goods. DHL also assemble and install, such as furniture or electrical appliances. When we unpack your goods, we’ll also remove and dispose any packaging and dispose any replaced appliances, furniture
or mattresses.
Customer services:
Operated by a highly trained customer service team with full order tracking, our team provides full visibility of products across the customer delivery journey.
WHAT SEPARATES DHL FROM ANYONE ELSE:
Health & Safety Focus
Safety is a top priority for all our employees, especially our large item home delivery
drivers that drive hundreds of miles a day. That's why our operations team has implemented state-of-the-art health & safety process to protect our drivers and in
turn protect our customers.
Minimising Failed
Deliveries
We minimise failed deliveries by putting the consumer in control of their appointment. We provide convenient delivery dates and 2hr windows via the booking portal and keep
customers informed to confirm the booking slot, and reminders throughout to allow for any rescheduling.
Accurate delivery locations are assessed ahead of time using market leading technologies such as What3Words. We’ll also
perform a pre delivery assessment to minimize any access limitations or damage
risk and call the morning and 1hr prior to delivery. Once the consumer has the product,
we’ll follow up with an easy to access satisfaction survey to continually build service levels.
Delivering Customer
Satisfaction
We’ve changed the way delivery crews think about customers and delivery performance and help move the dial to deliver market
leading NPS scores. Through customer questionnaires we capture driver-specific
feedback, so you can hear what customers think of the delivery experience. This provides
real world insight into how customers feel when they have a positive or negative experience and provides tangible focus areas for us to consider for future deliveries.
The survey receives up to 3,500 responses per week.
Making Sustainability
Our Business
We take our responsibility to sustainability seriously and we’re proud to be the
sustainability leader in logistics. We have repeatedly set the bar high – from introducing the industry’s first green product to becoming the first logistics company to
commit to zero emissions target. Our solution covers packaging removal and removal of old appliances so that we can recycle and minimize the use of land. Plus our investment in new vehicle powertrains such as gas and
electric all support our drive into a cleaner greener fleet.
