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Pragya

IT Business Analyst

“Hello, my name is Pragya and I am IT Business Analyst at DHL Supply Chain Australia”

What is your role at DHL?

As an IT Business Analyst, I look after the orders to cash and fulfilment solutions for the Life Sciences & Healthcare Sector.

Tell us a little bit about your life story

I started at DHL 3 years ago with the key focus of driving and owning the continuous improvement and standardisation agenda in our direct to Market customers. I got an opportunity to learn and grow while supporting directly the IT systems focused on our Healthcare industry as well as engaging with the Covid Vaccine rollout Project within Australia which was challenging but very exciting at the same time.

What most excites you about coming to work?

DHL supports a diverse work environment and treats all co-workers with the same respect.What most excites me is the fact that I can come to the office and meet my team every day. We provide advice on solution design and strategic projects as well as share a good laugh with each other.

Jonathan

Manager, Life Science & Healthcare

“Hi, I am Jonathan and I am a manager in the Life Science & Healthcare sector at DHL Supply Chain in Sydney.”

What is your role at DHL?

I lead a team within the quality department responsible for performing computerised system validation for all healthcare sites. We make sure those systems operate as intended and are compliant with regulatory standards.

Tell us a little bit about your life story

My background is in biotechnology, I completed a Master's of Science at University and began working for a biotechnology company as a research assistant. I then transferred across into the quality department and began specialising in validations. I started at DHL in 2005 as National Validation Manager, however, I left in 2010 to further my career as a validation specialist. After 10 years in the industry, I decided to return to DHL to specialise in the validation of computerised systems. Since 2020 I've been back at DHL and wish I had never left.

What most excites you about coming to work?

I love coming to work within the quality department as all employees are valued and well organised. Everyone knows their role and we all support each other. The team is both results-driven and respect-driven which creates a pleasant environment to work in.

Biljana

Team Leader, Technology

“Hi, I am Biljana and I am a team leader in the Technology sector at DHL Supply Chain, based in Matraville right by the beach.”

What is your role at DHL?

I work in our Value Added Services area (VAS). We do screening and testing on different tech products and I am responsible for making sure all testing conducted is done securely, safely and meeting all quality requirements.

Tell us a little bit about your life story

I am from Macedonia and moved to Australia in 2010. Back in Macedonia I was a qualified veterinarian doctor and have done over 100+ surgeries for all different pets. Since I started at DHL Supply Chain, 5 years ago, I have completed over 1000+ screening and testing on various products.

What most excites you about coming to work?

The work I do has allowed me to grow and learn new ways of doing things. In my role, I am able to ‘dig deep’ and understand the real cause of the issues. In one situation, I was the first to find out about a malware function issue for one customer’s global products and our customer was pleased with this.

With over 40 people in my team, we have different cultures and ideas that turn every day interesting and fun. My team is like a family and I enjoy coming to work every day.

Chloe

Graduate

“Hi, I am Chloe and I am part of the Graduate Program”

What is your role at DHL?

I am currently in my second year of the DHL Supply Chain graduate program. My various rotations throughout the program have allowed me to work across both the Life Sciences & Healthcare and Retail Sectors, as well as giving me the opportunity to experience roles at QA (Quality Assurance), Operations, Procurement, and currently working at GoGreen Project.

Tell us a little bit about your life story

Growing up my family moved a lot around Europe before, finally, returning to Australia just in time for me to finish High School and my graduation in Geology & Geophysics, German and Spanish studies. I then decided to move to Spain and work as an English Language Assistant in a Spanish High School. Unfortunately, Covid cut my time in Spain but brought me back to Australia just in time to apply to the DHL Graduate Program.

What most excites you about coming to work?

I have made so many great friends since starting work at DHL. No matter which rotation I have been on, the people are always warm and welcoming. There are also so many fantastic opportunities to learn new skills and branch out where your interests take you - I have already been given the opportunity to facilitate some employee trainings and I am currently enrolled in my Certificate IV in Logistics through DHL Supply Chain.

Gary

WHS Officer

“Hi there, my name is Gary and I am a WHS (Work Health and Safety) Officer for DHL Supply Chain Australia”

What is your role at DHL?

In my role, I support the business in driving a safety culture that helps make sure all staff, equipment, facilities, and products are kept safe from harm. My role on a day-to-day basis is always different but usually involves; reviewing site safety engagement, incident investigation, contractor management, and performing compliance spot checks.

Tell us a little bit about your life story

After finishing high school I graduated in Mathematics at the university. Then I have decided to travel for a while, a big highlight of the trip being the 2018 World Cup in Russia. Before starting with DHL I completed another degree in Marketing which led to me starting in the Graduate Program as an Operations Grad in 2020.

What most excites you about coming to work?

The supportive and open work environment that DHL has instilled throughout the business is one of the key reasons I enjoy coming to work. No matter how busy people are, they always have the time to lend an ear and get to know you on a personal level. Also, the open doors and easy accessibility to everyone, for example, I've never had a job previously where I've been able to meet the CEO, let alone chat with him on both a professional and personal level.

Simren

Project Manager

“Hi there, my name is Simren and I am a project manager across multiple operational sectors at DHL Supply Chain in Sydney”

What is your role at DHL?

My current focus is new business, where I manage the set-up and Go-Live's of operations for newly signed customers. I'm responsible for working with both the DHL and customer teams to clearly define requirements, create a comprehensive project plan, coordinate resources, and monitor progress and budget. This helps to make sure the customer experiences a seamless transition to their new operation with DHL.

Tell us a little bit about your life story

After finishing school I did a Bachelor of Commerce and a Bachelor of Arts at The University of Sydney. Throughout my time at university, I had a variety of jobs including, childcare worker, research assistant, junior accountant and an assistant at a fine art auction house. I also spent a year living abroad in Edinburgh, Scotland. All these experiences allowed me to gain a great diversity of soft skills that I still employ today in my role as project manager. Towards the end of my degree, I became interested in Supply Chain Logistics, so after graduating I jumped at the chance to join the DHL Supply Chain graduate program and haven't looked back since.

What most excites you about coming to work?

What I love is that no day is the same at DHL Supply Chain. Each and every day, first in the graduate program, and now in my role as Project Manager, I get to work with great teams on a variety of constantly evolving tasks and challenges. The culture of DHL also makes it such a great place to work; where hard work is recognised and meaningful and interesting opportunities are always available to those who are eager to challenge themselves.

There is just so much you can experience and achieve at DHL Supply Chain.

Colm

Vice-President of Operations Excellence

“Hi, my name is Colm and I am Vice - President of Operations Excellence here at DHL Supply Chain”

What is your role at DHL?

I am responsible for leading our team of subject matter experts and change managers. My focus is on supporting our operational teams in all aspects of delivering our 3 bottom lines – to be the Employer, Provider, and Investment of Choice. - My team helps new customers with successful supply chain operations and nurturing our relationships into partnerships that concentrate on Safety, Quality and Productivity. We do this by using the best in class processes and tools.

Tell us a little bit about your life story

After completing my formal education I have been lucky enough to gather over two decades of operational experience (half of that with DHL) around different countries - Ireland, UK, India, Indonesia, Thailand and Malaysia – just before arriving in Australia. I've seen time and time again that that our people are our greatest strength. I am passionate about developing a continuous improvement mindset with our teams.

What most excites you about coming to work?

I am very fortunate in my role and within my daily responsibilities. I'm involved in a range of different aspects of our business – from Safety, Facilities Management, and Inventory, to High Complexity Robotics. I lead and deal with all kinds of projects. Sometimes these projects result in the best outcomes or, sometimes there are challenges to overcome. Either way, he exciting thing about my role is having the opportunity to try new things and challenge the current standard.

After 20 years I am still learning every day and I feel privileged to work alongside people who take responsibility and make things happen.

Kasey

National Asset Manager, Transport

“Hello, My name is Kasey and I am National Asset Manager within the Transport Sector at DHL Supply Chain, based in Sydney.”

What is your role at DHL?

It is my responsibility to make sure we have a safe and reliable Fleet that is fit for purpose on our roads, delivering our customer's freight with a high standard of professionalism, safety and efficiency.

Tell us a little bit about your life story

About 15 years ago I started at DHL Supply Chain, and since then I have had a number of roles that led me to where I am today. At the beginning of my career at DHL, my children were only young, and, during this time, I had a lot of support from my colleagues and Managers to create an excellent work-life balance. Now that my children have grown I am once again being supported by my colleagues and Managers in further growing my career, allowing me to take better control of my future.

What most excites you about coming to work?

There are many reasons why I love coming to work. No two days are the same, that sits quite high on the list along with having been able to meet a wide range of great people over the years. Most of all though, I love coming to work because I feel that I make a difference; I help make things happen, my opinions matter and I am an integral part of our Transport sector which is a great feeling.

Luke

National Operations Manager, Life Sciences & Healthcare

“Hi, I am Luke and I am currently National Operations Manager for the Life Sciences & Healthcare sector at DHL Supply Chain”

What is your role at DHL?

I work across 8 sites and am responsible for driving our Safety & Quality culture, and customer retention through excellent service delivery and developing the skills and experience of our operations teams.

Tell us a little bit about your life story

After finishing school, I held a few short-term jobs one of which led me to obtain a forklift licence, this lead me to apply for casual forklift driver positions at an agency that placed me at DHL. Since starting at DHL, 18 years ago, I've learnt new skills and built relationships with many people across many teams. I have held just about every position between Storeperson and national operations manager including team leader, supervisor, account manager, site manager learning new skills every step of the way.

What most excites you about coming to work?

DHL is a large and constantly growing business and there are always new challenges around the corner and new skills and experiences to gain. Working as a team to overcome challenges is rewarding and the most enjoyable aspect of my role.

Malti

Storeperson, Life Sciences & Healthcare

“Hello all, I am Malti and I am a warehouse Storeperson for Life Sciences & Healthcare at DHL Supply Chain”

What is your role at DHL?

When I joined DHL, I started as a Storeperson (Pick / pack & consigned) for 3 years. Over time my responsibilities grew to include inventory control, billing reporting, customer services queries and I also contribute to internal and external audits.

Tell us a little bit about your life story

After I finished High school, my first job was in a Healthcare company, assembling ultrasound machines for a few years before I get married, had kids, and became a full-time mother for 7 years. After my youngest child was born, I decided to return to my studies and completed a TAFE Diploma of Communication. I returned to work in the Healthcare sector for a couple of years in Quality Assurance. Then I got the opportunity to start at DHL in a casual position for two years and now I have been with DHL for 16 years as a permanent employee. I have worked in so many companies, but I can assure you that DHL is the best place I've worked. DHL is always my first option for a place to work because of the benefits, the environment, and the amazing people who work here.

What most excites you about coming to work?

Every day I am excited to start my day knowing my work in the Life Science and Healthcare warehouse is directly related to the everyday life of people and patients that depend on products arriving on time for their treatment or surgery.

I consider DHL as my second home, and that is thanks to the best people who support me in every way. Who you matter at DHL, and I can say that because I have received exceptional support, especially from the HR team, when I was struggling with health issues.

DHL is a company that cares about the well-being and provides social events for employees and their families. DHL recognises their employees, and I have had the opportunity to be recognised and awarded as an Employee of the Month and was a runner-up in Employee of the Year in 2016. I am very proud to be part of this company.

Alison

Quality Lead

“Hi, my name is Alison and I am the Australian Quality Lead for DHL Supply Chain.”

What is your role at DHL?

My role is to make sure Quality as a key part of our culture here in Australia. We build quality into our solutions, processes and procedures to deliver the safest, effective and efficient handling, storage and distribution of customers' products.

Tell us a little bit about your life story

I completed my Bachelor in Technology Management and my honours in Biotechnology straight out of high school. During my time at university, I worked on some research projects and learnt how quality in the healthcare industry plays a key part in safe medicines, medical devices and consumer products to enter into the market. I was fortunate to start at DHL as a QA (Quality Assurance) Officer primarily focused on Life Science and Healthcare quality compliance for internal and external audits. I learnt from and worked with so many of the QA subject matter experts from global leading pharmaceuticals, medical devices, animal health and consumer health companies.

Over the years here at DHL Supply Chain, I made my way up in the QA team working in varied roles from auditing, secondary repackaging, and validation to new implementations. In my current role, I lead the DHL QA team nationally, a team of which I am very proud to be a part.

What most excites you about coming to work?

The teamwork support and can-do attitude from my DHL work family for sure! It is a very fast-paced environment and no two days are the same. We are always working on improving the customer experience, building new innovative quality-based solutions, and making sure quality is our key differentiator from our competitors. We have a fantastic operational team dedicated to getting it “right at first time” and understanding the importance of what we do at DHL Supply Chain to deliver an essential part of everyday life for all Australians.