THE LATEST INDUSTRY TRENDS
The surge in e-commerce has transformed the way we shop. This has caused retailers various challenges but also presents opportunities to increase efficiency and implement more sustainable processes.
In the UK alone, businesses are spending an estimated £20 billion each year just to manage returns. Many retailers are now seeking an end-to-end returns solution that can help them cut costs, reduce waste, and enhance the customer experience.
We have surveyed more than 1,000 senior decision-makers from retail and consumer goods brands across the globe to identify the challenges retailers are facing. The findings provide insight into the improvements and changes retailers are considering for their returns processes, as well as trends that are shaping the future of the industry.