Message from the Sector Head
Christian Go
Country Head of Transportation
Transport Challenges
Your Needs
Growth & Scalability
• The market is changing; omni-channel is an increasing focus (top of mind for 75% of DHL customers)
• Customer service level expectations are changing with B2C
• Over 70% of DHL customers see ground transportation as strategic in suppoting growth
Innovation
• You compete in a dynamic and fast-paced market
• To keep ahead of the competition, you have to do things differently
Control & Visibility
• Your customers want items delivered in the best condition, to the right place at the right time
• You need real-time delivery tracking
Safety
• You want a transport partner who puts safety at the heart of everything
• Driver training and vehicle maintenance in many markets fail to meet acceptable standards
Sustainability
• Average age of a truck in Asia is 13 years
• There‘s a big opportunity for companies to reduce their carbon footprint by cutting fleet emission
• Mandatory carbon reporting is having a big impact on your business decisions
Connected Control Towers (CCT)
Centralized DHL Fleet Planning
- Real time planning and visibility of fleet with 24/7 monitoring
- Real time Safety alerts on driver & vehicle
- Improve efficiency and control
- National Network solution
- Integrated IT solutions
- Solution Focused Team
- 24-hour call center
- ePOD solution
Network Synergies
- Live optimizing of +4000 vehicles
- Network Hubs
- Transport operations
- Fleet Utilization
- Shared Resources/Backhaul
- Leverage Subcontractor Networks
- Backhaul
- Lead Logistics Partner LLP
- Integrated Sub Contractors
- Line Haul and Final Mile execution
Safety & Environment
- Live Safety Alerts
- Internal/External camera
- Fatigue management cameras
- Carbon Footprint reduction programs
- Real Time response Call Center
- Solar Panels (TRAILAR)
- Fuel reductions systems
- Digital Pre / Post Trip inspection
Customer Service Function
- 24/7 Customer Service
- MySupplyChain
- Consultation & innovation
- Centralised order management & billing
- Centralised POD verification
Operation Function
- Transportation route planning and optimization
- Live Operational performance
- Real-time tracking and schedule compliance
- Enhanced security with visibility through track & trace
- Driving behavior monitoring & analysis for performance improvement
- Provide Synergies and Solutions for FLN and LCL Networks