IS YOUR
SUPPLY CHAIN
FUTURE READY?

CARE is of utmost importance when it comes to patients. Every operation within Life Sciences and Healthcare places care at the forefront, ensuring it is embedded throughout the manufacturing process. This commitment is reflected in rigorous quality checks done at every stage — from product development to production and final release — guaranteeing products meet the highest standards of quality and safety.

However, care extends beyond the confines of manufacturing; it permeates the entire supply chain. This means safeguarding products throughout their journey, from primary and secondary stages to last-mile delivery, with meticulous attention to maintain product integrity and ensure patient safety.

As future trends reshape the Life Sciences and Healthcare industry, their impact on the supply chain must not be overlooked.

Advanced
Therapies
Patient-centric
Healthcare
Digital
Healthcare
New
Ecosystems
Race for
Resilience
Sustainable
Solutions

THE EVOLVING LANDSCAPE

Over 80% of pharmaceutical and medical device manufacturers lack product visibility up to the point of care. Future is end-to-end visibility. Future is now !

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By 2026, nearly 70% of hospitals and health systems are expected to adopt cloud-based supply chain management. Future is digitized supply chain. Future is now !

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More than 50% of pharmaceutical and medical device manufacturers lose 1% of their sales due to expiry and pilferage. Future is safe and timely delivery of critical healthcare products. Future is now !

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OUR OFFERINGS THAT MAKE YOUR SUPPLY CHAIN FUTURE READY

CUSTOMIZED
WAREHOUSING

CUSTOMIZED WAREHOUSING

Optimizing your raw material and finished goods supply chain

A reliable and compliant supply chain ecosystem with temperature-controlled units, quality-assured features, and value-added services to ensure safe storage and maintain drug efficacy until it reaches the patient.

>700,000 sq. ft. of dedicated healthcare warehousing sites across India

Temperature controlled units ranging from -25°C to +25°C

Operations that provide complete visibility with real-time data

Value added services – packaging, labelling, kitting, return, replacement and refurbishment

TRANSPORT SERVICES
AMBIENT &
TEMPERATURE
CONTROLLED

TRANSPORT SERVICES - AMBIENT & TEMPERATURE CONTROLLED

Keeping your business running and prepared for unforeseen outbreaks

A commitment to delivering sensitive products on time, meeting not only business needs but also those of patients, with the added assurance of real-time monitoring and product integrity.

FTL, PTL, Milk Runs, Intra City Last Mile with control tower

End-to-end reefer capabilities for temperature range of -15°C to 25°C

Next Flight Out (NFO) with extensive air transport network, connecting all major airports across India for critical deliveries.

Arrangements for handling smaller quantities and zero contamination

SERVICE
LOGISTICS

SERVICE LOGISTICS

Delivering spare parts on time to minimize downtime

An offering that covers storage and inventory management, order fulfilment, repair services, transport logistics to ensure high-quality aftersales support and efficient service response.

Door-to-door deliveries with turnaround time as short as 10 to 12 hours for time sensitive shipments

Integrated control & command centers running 24x7 enabling proactive management of critical deliveries

One-stop shop for return, repair and replacement of spare parts

Data and insights can be tracked by MySupplyChain app

CUSTOM BONDED
WAREHOUSE &
FREE TRADE
WAREHOUSING

CUSTOM BONDED WAREHOUSE & FREE TRADE WAREHOUSING

Deferring duties and reducing costs for your supply chains

A solution that supports complete product life cycle through last-mile delivery, with duty- and tax-free storage for imported goods until sale or transfer to appropriate tax regime.

Network of multi-client sites with customs notified area

Storage of bonded & non bonded goods within the same premises

Proximity to ports offers reduced dwell time and transportation advantages

Warehousing experience in an SEZ facility – replacement, refurbishment & returns / reverse logistics

BUSINESS
SUPPORT CENTER

BUSINESS SUPPORT CENTER

Managing your backend logistics while you focus on your core

A setup designed to handle day to day logistic operations – order and delivery management, transport control towers, customer service, analytics and customized dashboards.

Contact center for inbound calls, outbound calls and appointment booking

Planning and placement of vehicles, carrier sourcing and procurement

Real time monitoring of performances, orders, deliveries, returns and payments

Dedicated quality & training support

OUR DIGITALIZATION EXPERTISE FOR
LIFE SCIENCES AND HEALTHCARE SECTOR IN INDIA

Assisted Picking Robot

Auto Sorter

Vertical Buffer Module

Voice Picking

Wrapping Robot

CAPABILITIES YOU NEED, SOLUTIONS WE DELIVER IN INDIA

Dedicated warehousing hubs and multi-client sites across India, suitable for storing healthcare product

Certifications – ISO 9001:2015, ISO 14001:2025, ISO 45001:2018, ISO 13485:2016

Mezzanine shelving racks with heavy-duty pallet storage

<40°C ambient storage area with motion sensor lighting and
epoxy flooring

Walk-in airconditioned storage for 2°C to 8°C

Freezers below 0°C and Ultra freezers at -15°C to -25°C

Cryogenic storage at -190°C

Temperature controlled packaging with real time sensors

Airtight docks with strip curtains for contamination and temperature control

Comprehensive CCTV coverage for interior and exterior surveillance

Advanced smoke detection systems with early warning capabilities

WE ARE RIGHT WHERE YOU NEED US

OPERATIONS EXCELLENCE – OUR RECIPE FOR SUCCESS

Our Operations in India include standardized best practices & continuous improvement driven processes that are benchmarked to the best operations globally.

Our commitment to a Safety-First culture is central to our DNA and our mission is to lead the industry with our best-in-class safety standards across all our operations.

Our Solution Design team has decades of experience designing the most effective & innovative life sciences and healthcare supply chain solutions for our customers.

Our dedicated team of project managers are proficient in delivering projects on time & within budget mitigating any risks along the way.

BUIDLING PERFECTION THROUGH QUALITY

We prioritize patient safety in logistics by relying on robust OMS processes and Quality Management Systems. These frameworks enable us to ensure secure, efficient and accurate delivery of drugs, medical goods, equipment and supplies to healthcare providers and patients.

Product quality is our priority, we ensure it by focusing on factors such as temperature control handling, packaging, documentation and regulatory compliance. By maintaining high standards during storage and transport, we safeguard the efficacy of products – ultimately protecting patient outcomes.

Our processes are compliant to various regulations and standards set by regulatory bodies: US Food and Drug Administration (FDA), European Medicines Agency (EMA), World Health Organization (WHO) and other national authorities.
  • Good Distribution Practices (GDP)
  • Good Manufacturing Practices (GMP)
  • International Organization for Standardization (ISO)

Risk Management is central to our activities to reduce threats to patients and products which can impact your business. We ensure compliance with regulatory standards to avoid product recalls, accident or financial losses.

DELIVERING BUSINESS IMPACT

Proudly supporting some of the world’s leading brands dedicated to saving lives.

With over 20 years of expertise in Life Sciences and Healthcare sector, we have delivered tailored solutions across various sub-sectors. Our success stories showcase our commitment to excellence in critical healthcare logistics.

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DHL SUPPLY CHAIN INDIA

DHL Supply Chain is the world's leading contract logistics provider.
Our customised integrated logistics solutions drive effciency, improve quality and create competitive advantage for customers

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DHL FULFILLMENT NETWORK

We have a PAN India network of e-commerce fulfillment centers capable of fulfilling orders for consumers across the country. Consumers from top 80 cities in India can be reached within the next business day.

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BUSINESS SUPPORT CENTRE

Business Support Centre by DHL Supply Chain India provides end to end support services that keeps an organization’s supply chain in tune and enables organizations to focus on the core.

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DHL SMARTRANSPORT

DHL SmarTransport is a complete transport solution created to serve your business needs in India with standard solutions & customised services.

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WAREHOUSING SOLUTIONS

The Warehousing Solutions designed, implemented & operated by our experts improve inventory efficiency and accelerate your response to changing customer demand.

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TEMPERATURE CONTROLLED TRANSPORT

Our 170+ temperature-controlled transport fleet across various sizes helps us provide full truck load (FTL) and part truck load (PTL) solutions to fit your business.

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LEAD LOGISTICS PARTNER

As your lead logistics partner, we orchestrate your end-to-end supply chain by applying our expertise, knowledge, and digital tools.

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FUTURE IS NOW - RETAIL

Learn more about how we are gearing up to serve the demands of the evolving Indian consumer with our products & solutions tailor-made to serve the future of retail sector.

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