At DHL, we continuously work to build and develop long-standing partnerships with a diverse range of customers.
Understanding your business goals, helping you achieve them and exploring ways of working that promotes our partnership is part of our strategic approach to our relationships.
CUSTOMER SATISFACTION
Our average customer satisfaction score in 2022 remains strong at close to nine, a testament of our collaborative approach to our customer relationships
NET PROMOTER SCORE
Our NPS has been increasing year-on-year. It is the result of our people's continuous effort to deliver excellence in all that they do.


OUR SUCCESS STORIES

Case study | Trusted to ensure continuity during business crisis

For the second time, DHL proved it’s ability to be a problem solver for a company whose operations crippled because of a cyberattack.


> Read more

Case study | Scaling up operations to manage peak volumes

A global customer roped in DHL to redesign it’s existing two month old operations when it was unable to cope with a surge in volume.


> Read more

Case study | Stepping up to provide work-from-home logistics

When no other providers can provide reverse logistics as part of their services during the pandemic, DHL stepped up to the game so that our customer can maintain uptime.

> Read more

Case study | A partnership beyond 13 years for a growing business

A global household and consumer business continued trusting DHL to solve their existing business challenges and develop the best solution for their growing business.


> Read more

Case study | Driving cost savings with an integrated solution

After engaging DHL to provide a technology-driven integrated end-to-end solution, a growing food processing business saw cost savings of 13.3 percent.



> Read more

Case study | Edging out competition to remain top in a highly competitive market

Tapping on DHL’s local knowledge, E-Commerce capabilities and sustainable initiatives, a toy manufacturer seamlessly handled a surge in outbound volume while ensuring strict packaging requirements were met.

> Read more

Delighting our customers and achieving success together are our objectives.
CONNECT WITH US

Email us or you can leave your details and we’ll contact you.